Ordering
- Choose your desired item, customize the item and submit your order,
- If you chose an item that requires a proof, a proof will be prepared,
- Request changes to your proof or approve your proof,
- Provide payment and complete the order,
- You will receive confirmation emails for the following: when you submit an order, when your proof is ready, after you make payment and once your order has shipped
No, we do not charge setup fees when orders follow our standard ordering process. Our standard ordering process does not include the customer using their own artwork. Our standard ordering process does not include a proof for every order you place or every name you provide on an order.
We do not require minimum orders for most of our products.
Yes, depending on current workload and product availability. Please contact a customer service representative for additional information.
Our current standard turnaround time for name tags is 1-3 business days. Turnaround time will always be based on our current workload and the quantity of name tags you order. Large orders will take longer to produce. We always provide an estimated scheduled shipping date during the checkout process, but please note, this date is not guaranteed. You can guarantee the shipping date by choosing the "Guarantee Ship Date" option for a small fee. Note: 1. We are closed on Saturday, Sunday and major holidays. 2. Screen Printed name tags and Buttons have a 10 business day turnaround.
Once you have chosen your desired item, enter the total quantity needed and click the "Begin Order" button. There will be instructions on each page of the ordering process to guide you.
Unfortunately we cannot accept orders over the phone or by fax, all orders must be placed through our online ordering system. This method of ordering offers many advantages, such as: 1) it allows you to verify information as you submit it, 2) provides a trackable order in our system that you can monitor, 3) provides automated email notifications concerning your order, 4) helps eliminate setup fees and helps keep prices low by providing a streamlined ordering process, 5) provides an "Express Reordering" system to easily place new orders for products you have ordered in the past, 6) you have the ability to see your order history and print invoices, 7) you have the ability to update your billing and shipping information as needed.
Some of our products require a proof and some do not. If your item requires a proof before we produce it, our online system will inform you that you are submitting the order for a proof. If our system does not inform you of a proof, then a proof is not needed. When using our Express Reorder feature to place a new order, a proof is not provided unless you change your logo or make a change to the overall layout and design of your product. During Express Reordering, the image you see of your product design serves as your confirmation of how your product will look.
You will view your proof from within your account on our web site. Sign in to your account and click on the "Pending Approval" button or click on the link from the email you received. When you approve the proof you will be directed to the payment and shipping pages of the checkout process.
Our goal is to have your proof ready within 1 business hour. This applies to our regular Monday - Friday business hours of 9:00 a.m. to 5:00 p.m. eastern standard time. However, we can't always anticipate the number of orders we will receive and a 1-hour proofing time may not always be possible. Under these circumstances, your proof will be ready no later than by the end of our next business day. We will send you an email notification when your proof is ready. You can also sign in to your account at any time to check the status of your proof.
No. We prepare a proof of one item using only one name from your order. You will not see a proof of every name submitted in your order. This is one way we eliminate setup fees. The names and information you provide for your items will be used EXACTLY the way you provide it. In the unlikely event that we produce an item incorrectly, we would replace the item at no charge to you.
We will send you an automated email notification after each of the following steps: - When you request a proof, - When your proof is ready for viewing, - When you have made payment for your order, - When your order has shipped. *Note: As these are automated emails, sometimes your email client will sort them into your ‘bulk’, ‘spam’ or ‘junk’ email folders.
Sign in to your account and the status of your order will be shown beside your order number. You can also click on the order to see more information.
Yes. We keep your design, your logo and all of your information on file. You do not need to provide your logo for future orders unless you have changed your logo design. To place an order for your existing design, click on the "Express Reorder" link on our web site and sign in to your account.
Not in most cases. Most orders will actually begin the production process shortly after you make payment and complete the order. Since our products are customized and made-to-order, we cannot re-sell your custom item to someone else if you change your mind. Due to the custom nature of our products and the speed at which they are produced, we do not allow cancellations in most cases. In the rare instance that your order can be canceled, you will be charged a 35% materials charge.
No. Our system does not allow us to combine separate orders into one order or one invoice.
Pricing
How do I find pricing for your products?
Once you have chosen a specific product the base pricing for that product will be shown. If you do not see a specific price for a product, you have not gone far enough into the selection process.
How do I obtain a quote?
Pricing for all of our products is available on this website, and will be determined by the product, quantity ordered, and the options you choose. The best way to obtain a quote and see pricing, is to actually begin an order for the specific product you want. During the ordering process, a 'per piece' price will be shown. A subtotal will be shown when you place the order in your shopping cart. From your shopping cart, you can also estimate the shipping charges by providing your shipping zip code. You are under NO obligation to complete the order at that time. The posted prices on our website will take precedence over a verbal quote or quote through email or chat. If you require an official paper quote, please contact us at info@nametagcountry.com.
Do you offer quantity discounts?
Yes. Our pricing is based on the total quantity of an item that you order. Pricing will automatically be adjusted as you add items to your shopping cart.
Reorders
To place an order for the same product and design you've ordered in the past, you will go through your Express Reorder page. This is where all your approved designs are saved. To get started, click the "How to Express Reorder" link at the top of our website. This page contains detailed instructions for Reordering.
To place an order for the same product and design you've ordered in the past, you will go through your Express Reorder page. This is where all your approved designs are saved. To get started, click the "How to Express Reorder" link at the top of our website. This page contains detailed instructions for Reordering.
Logos and Artwork
No. The prices shown on our web site include the use of your logo on your award.
No, we do not charge setup fees.
We need one of the following file formats: .EPS, .CDR, .PSD, .AI, .JPG, .PDF. The file should also be at least 300dpi resolution.
You will upload your logo during the online ordering process.
We will match your PMS colors as closely as possible, but we do not guarantee an EXACT match.
Yes, but additional fees will apply. You will be able to upload your artwork during the online ordering process. However, we prefer to prepare our own template of your design so that we can change the name and other information on the design as needed. To avoid additional fees, you can upload your logo(s) as a separate file, provide one example of your artwork, let us know which font you want to use, and provide the names for personalization. We will then use your artwork as a guide to design our template. If you prefer that we use your pre-designed artwork instead of creating our own template, additional setup fees will apply.
No. Faxed logos are not of adequate resolution for graphic design. FYI: If you use your logo on any letterhead, signage or business cards, the company that printed these for you will have your logo in the file type that we need and they should be able to email it to you.
No. Logos copied from web sites or scanned logos are not of adequate resolution for graphic design. FYI: If you use your logo on any letterhead, signage or business cards, the company that printed these for you will have your logo in the file type that we need and they should be able to email it to you.
Our standard design charge is $35.00 per half hour. Once we receive your order we will provide you with a quote for your logo design. For an additional $15.00 charge, you will receive a disc with your new logo saved in several different high-resolution formats for your personal use.
Shipping
No, we do not provide delivery dates for orders. We provide a scheduled SHIPPING date and transit times for each delivery option. Transit times are provided by the carrier.
Our current standard turnaround time for name tags is 1-3 business days. Turnaround time will always be based on our current workload and the quantity of name tags you order. Large orders will take longer to produce. We always provide an estimated scheduled shipping date during the checkout process, but please note, this date is not guaranteed. You can guarantee the shipping date by choosing the "Guarantee Ship Date" option for a small fee. Note: 1. We are closed on Saturday, Sunday and major holidays. 2. Screen Printed name tags and Buttons have a 10 business day turnaround.
This depends on the shipping method you choose when completing your order. During checkout, click on a shipping method to see the transit time. If your order is time-sensitive, we suggest choosing a UPS shipping option, since they offer guaranteed delivery times.
Tracking numbers are only available for expedited shipping services. If you chose an expedited shipping method during your checkout, your tracking number will be sent to the email address associated to your account. This email is an automated email sent by the courier and can sometimes be sorted into your ‘spam’, ‘junk’ or ‘bulk’ email folders. Tracking numbers are also accessible from within your account by clicking on your order number.
General
Yes. The products we sell are retail products and are sold to end users. We apply a sticker to the back or bottom of most products that displays our company name and contact information. We do not apply an adhesive sticker to glass, crystal or acrylic products. If you do not want a sticker applied to your product, you will need to indicate this request in the 'comments' box during the online ordering process.
No. We do not have the ability to change the credit card once an order has been completed. The only thing we can do, is cancel the existing order so that you can place a brand new order, and this can only be done if the existing order has not started production or been shipped.
Not in most cases. Most orders will actually begin the production process shortly after you make payment and complete the order. Since our products are customized and made-to-order, we cannot re-sell your custom item to someone else if you change your mind. Due to the custom nature of our products and the speed at which they are produced, we do not allow cancellations in most cases. In the rare instance that your order can be canceled, you will be charged a 35% materials charge.
No. Our system does not allow us to combine separate orders into one order or one invoice.
Yes, absolutely. We understand that you're concerned about the security and privacy of your online transactions. This is why we use web site security features to ensure that your valuable data, such as credit card details, are encrypted when you interact with our web site. Our web site is just as secure as any banking web site. "How do you secure my payment information?"We employ state-of-the-art data encryption to ensure safe and secure transactions to our site. Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL, (For example: 3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001). Without the information on your computer or ours, no one can understand our encrypted communication. For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption the way we do. "What is SSL?"Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure. Whenever you communicate with us on our payment pages, a small yellow padlock will appear on the right-hand side of the address bar or in the bottom right-hand corner of your browser (depending on which browser you are using) as a sign that we are now engaging SSL. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice in the address bar that http:// is replaced by https:// (The 's' stands for 'Secure'). "How do I know you are a real organization?"To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator. Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young). Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.
Invoices
Sign in to your account and click on your order number. A printable invoice will then be displayed. Click on the "Print" button at the bottom of the invoice.
Business Hours and Contact Information
Monday - Friday, from 9:00 a.m. to 5:00 p.m. Eastern Standard Time (EST). We are closed on Saturday, Sunday and major holidays.
You can reach our customer service team at 800-206-4099
